Finally IP technology allows call centers to minimize costs by eliminating costly technological boundaries of a traditional CTI applications and reducing phone charges. DialResults' technology is a total IP based PBX / predictive dialer-based system for today's and tomorrow's new multi site contact center environment. DialResults' distributed call center architecture offers many advantages over the traditional PBX/ACD's and older predictive dialer technology because DialResults' centralized IP-based predictive dialer system is extremely scalable, easy to use and has more functionality at a lower cost. This gives owners a higher ROI, than the traditional call center equipment.VoIP multi-media contact centers Not to many years ago traditional telephone voice calls were the norm for call centers for both inbound and outbound calls. It was the only way to contact, or to be contacted by the consumer.

In today's marketplace consumers and business are using many different technologies to conduct business, including email, web collaboration, voice calls, fax, etc. Contact centers which are not equipped to handle these new types of customer service will go by the wayside. Years ago DialResults realized that as a technology company it would have to develop technology to handle the different types of media cost effectively. Thus DialResults, with its roots in telemarketing, set out to develop new technology to handle the variety of multi media communications that contact centers would need in the future. Today, DialResults has a VoIP multi media contact center solution which prioritizes customer needs today and in the future.

DialResults' IP technology defines customer contact centers no matter what type of media is used, e-mail, fax, blending, and web applications, chat, remote agents and sites and the traditional phone call. DialResults is ready with call center solutions today. Do not allow your contact center to become stale and not meet the needs of the customers of the future. Make sure you can move across multi media boundaries. Those who do not prepare will end up with lower customer satisfaction, service and revenues.

No matter what type of contact center you have, DialResults has a solution. For more information go to http://www.dialresults.com or call at 1-888-839-3613 ext.4581Benefits of Using DialResults Remote Agents1. Lower operating costs.Agents working on a DialResults IP enabled predictive dialer solution from home means aA much smaller contact center facility is required ? for major cost savings to a contact center's business solution.Lower telecommunications Cost2. Routing calls over the DialResults IP networkwill dramatically reduce a contact centers costs for both inbound and outbound callsSeamless service. 3.

An agent's physical location is transparent to everyone: agents, callers, and called 3rd parties. DialResults also allows the contact center to maintain high-quality service, when onecontact center location is closed or reaches its call handling capacity, calls can beautomatically routed to another location.Easy administration.4. Separate sites can be difficult to administer centrally with one management team. DialResults contact center solution IP predictive dialer allows ease of use and administration...

On Wednesday, April 13 ? Friday, April 15, Mr. Raps will discuss relevant security issues at the 2005 VoIPossibilities in Dallas. In a panel discussion, "The Security Issues Surrounding VoIP," Mr. Raps will join other industry experts and outline the implications of these security issues for telecom service providers who, Mr. Raps says, must understand that as VoIP proliferates, the need for end-to-end network security multiplies.

"There are hackers today focused on the PSTN and the Internet, but VoIP, which unites the worlds of voice and the Internet, exacerbates the existing security vulnerabilities inherent in both," Mr. Raps says. "Further, VoIP introduces unique security and fraud threats that never existed before." With extensive expertise in all aspects of converged network services deployment and management, Mr. Raps has more than 10 years of experience planning, designing and launching carrier-grade VoIP services. That's been ample time to witness the reality and impact of security breaches.

He says that service providers must be vigilant and protect against an array of traditional and new threats, including: ? Hackers who tap into a network to get free phone service ? or similarly make international calls at domestic rates ? Users who are able to ?draw' multiple dial tones but appear as a single line to the carrier? Individuals who hijack the IP-Phone profile can replicate that across multiple devices and make free phone calls? Callers who spoof their identity and become impossible to track ? Hackers who tap into the network just for fun and threaten the integrity, stability and potentially, access to emergency services? Quality that can be compromised because of the real-time nature of VoIP transmissions and the impact that viruses and denial of service-type attacks have on latency over the public InternetMr. Raps, whose credentials include designing and launching a VoIP service for a major U.S. telco, was also instrumental in the design and launch of Norway's largest VoIP network. He currently directs BusinessEdge Solutions' teams that are engaged in supporting consumer and business services VoIP platforms for other US carriers and cable operators. VoIPossibilities focuses exclusively on the independent operating company (IOC) sector.

Sponsored by the two leading independent telecom trade associations, the National Telecommunications Cooperative Association (NTCA) and the Organization for the Promotion and Advancement of Small Telecommunications Companies (OPASTCO), VoIPossibilities will draw more than 500 key decision makers from independent local exchange carriers (ILECs) and their subsidiaries across the country. "Telco service providers must focus on designing systems that will segregate VoIP traffic from the public Internet so that the later won't pollute their VoIP systems," Mr. Raps says."With VoIP usage still in its infancy, the optimal time to act and build safeguards is now." About BusinessEdge Solutions Inc.BusinessEdge Solutions Inc. is an industry-focused business technology and consulting firm offering operational strategy, business process and system integrations solutions to clients in the communications, life sciences, financial services and insurance industries. The company drives competitive advantage for its clients by leveraging innovative Reusable Solution Accelerators (RSAs) to reduce the time, cost and risk of client engagements.

BusinessEdge is distinctive among consulting firms in that its multidisciplinary consultants have an average of 12 years of industry experience and expertise. This strong knowledge and experience base is at the core of the company's unwavering commitment to create vision for its clients ? and is the driver behind the company's delivery of high-impact, cutting edge solutions. VoIP is one of the company's many service offerings. See www.businessedge.com for a complete listing of all solutions and service offerings. For more information, contact:Patrick Mullen 732 213.3937Barbara Mannino 732 839.3175.

Ghoman, who installed VOIP phone service in his home office last year, says that, "The sound quality can vary tremendously depending on the time of day, and it's about as reliable as my cell phone when I'm driving."How is VOIP phone service different and why doesn't it measure up to the quality and reliability of analog? VOIP telephony provides phone service through a high-speed Internet connection. Once you've signed up, the VOIP phone company provides you with a small box, called a VOIP Telephone Adapter. The typical VOIP Adapter has two Ethernet ports, one for connecting to your cable or DSL modem or router, the other to connect to your computer. There's also a standard phone jack, and a power adapter that must be plugged into an A/C outlet. The VOIP Adapter converts your analog voice signal into packets of data that are then squirted out over the public Internet.

As long as your VOIP Telephone Adapter has A/C power and your broadband Internet connection is live, you have a phone connection. The Telephone Adapter is programmed with your phone number, so wherever you plug it into a broadband connection, that's where that number will ring if someone calls you, even if you're in China. So far, so good. But there are tradeoffs. "We used to get most of our business from people who wanted to save money over what the Baby Bells were charging," says George Haymaker, President of FreeChoice Communications (www.freechoicephone.com), a provider of analog residential local and long distance phone service in California.

"Lately, more and more of our new customers are people who have tried VOIP and become aware of its limitations." FreeChoice provides the same voice quality and reliability as the "big name" analog phone companies because it uses their communications infrastructure, but at a lower cost. FreeChoice's customers also like the fact that they can tailor their features to meet their needs, rather than paying for "packages" when all they want is one or two features, as well as more personalized customer service provided by local call centers.What are the limitations that are bringing people back to analog? First of all, voice quality can fluctuate widely, even over the same VOIP Adapter with the same service provider. Quality loss can be caused by the amount of other traffic on the line, or how busy the Internet is at the moment. Overall quality can range from "almost as good as analog" to "cell phone in a fringe zone" or even worse. But quality is not the biggest issue.

If your power goes out, your VOIP Telephone Adapter shuts down. When this happens, your VOIP phone is dead. You can't even call the power company to let them know that your lights are out. In contrast, analog phone service like that offered by FreeChoice is powered through the phone company wiring, where there is emergency power backup located at the local switching center in case of electrical outages.If your Broadband connection ever fails, your VOIP phone stops working. This can and does happen when your broadband cable or DSL network shuts down for some reason, or it can be caused by a failure in your modem, router or wiring.

If VOIP is your only phone connection, you can't call the cable or DSL provider to find out what's going on, and you can't use dial-up to get a temporary Internet connection to report the problem via email.Finally, people should be aware that VOIP phones behave very differently than analog phones for 911 emergency calls. VOIP companies that offer 911 services route their 911 calls to a Public Safety Access Point, or PSAP, similar to the way those calls are handled from cellular phones, rather than to a local emergency response center. By default, 911 service is de-activated on VOIP phones. It is up to the customer to notify the VOIP provider of their physical location and request activation of 911 service, which generally takes several business days.The portability of the VOIP Telephone Adapter necessitates such an arrangement. If you are traveling in California with your Adapter, the local emergency response center near your home office in Des Moines can't respond to your problem, and you're just wasting their time and yours.

If you change the location of your Adapter, you must notify your VOIP service provider to update your 911 PSAP, but again, the change is not immediate, so forget 911 service via VOIP if you plan to travel frequently.If you plan to make VOIP your only phone platform, or if you care about the sound quality on your phone, you should consider the limitations of VOIP carefully before jumping in. Contact:George Haymaker, IIIPresident and CEOFreeChoice CommunicationsSan Mateo, California650-645-5678 www.freechoicephone.com.

Multi-location businesses can significantly reduce long distance charges, as well as improve productivity across all locations. The system, designed for businesses with 1 to 32 users per location, includes features such as 3-digit dialing between branches, seamless call transfer between locations, and easy access to IP network services such as Internet calling. All calls, whether PSTN or VoIP, can be made using any standard analog phone.The customer-installable 48-CVA is an all-in-one system that comes with auto attendants, voicemail, call management and a host of other features. The TalkSwitch 48-CVA also includes Centrepoint's innovative remote extension capabilities. Combined with its VoIP/PSTN access, the system allows cell phone users to make VoIP calls, saving on long distance charges.

Each TalkSwitch 48-CVA unit accommodates up to four CO lines and four VoIP trunks, eight local extensions and eight remote extensions. Up to four units can be networked to make a system with 16 CO lines, 16 VoIP trunks, 32 local extensions and 32 remote extensions per location. The system includes free software updates. The TalkSwitch 48-CVA is compliant with SIP standards. SIP is the standard that ensures ongoing interoperability with other VoIP products and services.

According to a recent Synergy Research Group report, VoIP system sales to the enterprise market increased by nearly 90% last year. Gartner Dataquest's report of December 11, 2003, "North American IP Telephony Market Gains Momentum" indicates that VoIP use in the office continues to grow. IP lines will out ship traditional lines in 2007. Gartner Dataquest further reports in March of 2004 that IP telephony equipment is expected to account for 97% of all business telephony sales.Pricing and AvailabilityThe TalkSwitch 48-CVA sells for $1795 MSRP (US), and is available online from Authorized Reseller, SureCom Solutions, at www.surecomsolutions.com or by calling 800-867-9884. TalkSwitch systems without VoIP start as low as $695.

About SureCom SolutionsFounded in 1998, SureCom Solutions is a leading online procurement source for businesses, organizations and institutions of all sizes. We offer innovative in-house and field automation as well as communication equipment, software and hardware. Our primary focus is meeting emerging business needs of enterprise, growing businesses and small home offices within the United States and Canada.About CentrepointCentrepoint Technologies has set the standard for innovative telephone systems that provide small business, branch, and home office users with affordable, yet powerful communications solutions. Founded in 1990, Centrepoint designs and markets the award-winning TalkSwitch phone system, used by thousands of customers. For more information, please contact:Betty FourBusiness Development ManagerSureCom Solutions925.938.4960 x 112800.867.9884 x 112e-mail protected from spam botsProduct PhotoAh high-resolution product photo is available at http://www.talkswitch.com/download/talkswitch/photos/talkswitch_48CVA_back.jpg A web safe product photo is available at http://www.talkswitch.com/download/talkswitch/photos/talkswitch_48CVA_back_web.jpg.

Our sales agents are trained on all of the products we sell, and can help you make an informed decision. Our warehouse and shipping departments oversee our 15,000 square foot distribution center, and ensure that all orders are processed in a timely manner, and are delivered on time. VOIPSupply.com offer products from a wide range of leading technology vendors including: Cisco Systems, Digium, Sangoma, Sipura, Grandstream, Zyxel, Hitachi, Uniden, Polycom, Snom, ArtDio, Clipcomm, Audiocodes, Mediatrix, Redhawk, SEI Power, Azatel, Carrier Access, D-Link, Draytek, Ingate, Intertex, Epygi, Linksys, Multitech, Netfabric, Patton, Plantronics, Rhino, SIPCPE, WorldACCXX, and Sonicwall.In addition to offering the best prices on VOIP Equipment we also offer comprehensive pre-sales support, service, order tracking and other services to make your buying experience simple and insightful. VOIPSupply.com also offer reseller distribution pricing, fulfillment and pre-configuration services. If you are a VOIP service provider, we can manage your customer premise equipment, providing same day shipping and outsources customer service.Visit us online today at www.VOIPSupply.com.

But as soon as they go to join a conference bridge, they have to revert back to the old-fashioned toll system with per minute charges. LinX Conference is the first in a line of applications from Junction Networks that will allow enterprises to fully leverage VOIP as a communications standard, continued Mr. Oeth."As VOIP standards evolve, there are many types of call protocols and platforms out there. This is the first product we have seen that enables SIP, IAX, toll and toll-free callers to all be on the same conference call simultaneously." said CIO John Riordan. Additionally, the LinX Conference Service is listed on both DUNDi? (Distributed Universal Number Discovery) and ENUM directories.This is the first of many VOIP applications to come from the developers at Junction Networks.During the initial beta test, even calls using traditional toll numbers are free.About Junction NetworksJunction Networks is a leading voice and data network services company with over 25 years of leadership and experience in the telecommunications and e-business industries.

Leading the convergence of voice and data communications, Junction Networks helps customers leverage existing and new networks to achieve superior business results. For more information visit the Junction Networks Web site at http://www.junctionnetworks.com. For more information contact:Robert Wolpove-mail protected from spam bots (646) 459-0757 x 7002.

Should you decide to activate the phone, there is a one time $19.95 US cost for the software and a small monthly subscription fee of $5/mth US with no contract or obligations. The 3WTel VoiP website has all built in tech support with full breakdown of the phone functions for ease of use. They have highly skilled support personnel that will have your questions answered in 24hrs or less should you not find an answer to any questions that the site may not cover. You can get your 7 day trial today at http://www.my3wtel.com/rmc Industry Insiders like Frost & Sullivan have quoted, "VoIP is such a hot button right now that many insiders are calling 2004, the Year of VoIP"."VoIP traffic is projected to account for approximately 75% of the world's voice traffic by 2007" says AT&T.To watch the latest News from CBS News Channel, Click http://www.superiorvoip.net/cbs/cbs.wvxOne of the many exciting new features about this new software service is you have the ability to make calls to anyone even if they do not have the software. You can make calls to any landline or cell phone world wide with saving of up to 80% of normal calling rates.

Other features include 3-Way Calling, Text Messaging and Real Time tracking of land/cell phone calls.For more info, Contact: Carl Haavaldsen Tel :????780-476-4798 Superior VoIP is a marketing Division of the 3WTel VoiP Corporation with its administration offices based in Dublin, Ireland. 3WTel is a division of Willow Group Holdings LLC. Company, Wilmington, Delaware, USA (Registered 27th February 2002).

Unfortunately, these approaches tend to remove the objectivity provided by high-quality third party test tools. With our software-based solutions, we were able to address these issues by providing our award-winning features within a smaller framework. This allows people to get started quickly and scale-up as needed, or provide their installers and Q/A people with a high-quality tool to verify signaling paths and media streams at a very affordable price."Touchstone said that these products would be available immediately and that five, twenty-five and fifty call versions of the products are available. These packages are all priced at less than $2,500 and demonstration versions are available on their website. A maintenance agreement is included which covers enhancements within major versions or for one year from date of purchase, whichever is longer.Contact Touchstone and mention this press release before October 15, 2004 for a special introductory offer.Product Descriptions:The WinEyeQ Call Monitor/Analyzer ? WinEyeQ Lite is a real?time call centric monitor and protocol analyzer for observing and evaluating voice over IP and video conferencing networks.

WinEyeQ provides performance and as well as functional testing, and is ideal for monitoring live voice and video conferencing networks. WinEyeQ gives the user the ability to monitor, capture, and replay calls. Overall network conditions are monitored, as are the signaling paths for each call and QoS metrics for each individual media stream. Unlike other protocol analyzers, WinEyeQ is call-centric, thereby affording a view from the top-down. All protocol errors or signaling anomalies found are displayed and permanently recorded.

User selectable watches allow for the detection and recording of specific calls of interest.WinSIP and Win323 Call generators ? The Lite versions of the call generators provide installers, integrators, and service providers real time emulation of voice and video over IP calls. The WinSIP and Win323 call generators provide interactive protocol signaling and media streams supporting the popular audio and video codecs to the devices under test. The call generators are used as a reference to place calls to and from and supply the signaling protocols and RTP streams for loading, stability and diagnostics/troubleshooting for testing equipment and live networks. Call scenarios are easily created and managed though a graphical user interface requiring no scripting.About Touchstone Technologies:Touchstone Technologies, Inc. is a manufacturer of world-class test equipment for the Voice over IP and Video Teleconferencing markets.

Founded in 1989 and formerly known throughout the industry as Delta Protocol Test Solutions, Touchstone Technologies was incorporated on January 1, 2004. Touchstone's products are designed to help equipment manufacturers, carriers, service providers, and large enterprise users build and deploy reliable, standards compliant, and interoperable communications systems. For more information, please contact Neil Urban at e-mail protected from spam bots, by phone at +215.672.6550, or visit Touchstone at www.touchstone-inc.com.

Reputable providers are offering enrollment fees as low as $20, with monthly fees as low as $5 and do not charge for PC to PC calls. Check for hidden costs. Avoid providers with unsecure lines, public listing of names and numbers, shared servers or open platforms, as you may be leaving yourself vulnerable to not only spyware, but viruses, worms, Trojan horses, unscrupulous hackers, and violation of privacy..

Coming together for a meeting includes travel expenses, both time and money. Or you might have close friends and relatives abroad. In all those instances, communicating with a web conference will save you time and money.2) Send and share files and applications with people all over the world.Maybe you can use teleconferences by phone for some of the above situations. But that includes only audio conference. What about being able to show them pictures, or, presentation slides? Let them see your face via webcam? You know, a picture is worth a thousand words.

You can even collaborate on files, and applications through Internet.3) Improve efficiency of your team by providing them on-job training.You know, in any team, top %20 performers do %80 of the work. It might be a sales team, an affiliate/mlm downline, or even a design/production facility. If you took 1-2 hours per week to have everyone in your team, learn from the best of your team, how much more efficient and productive could your team be? Now, if you have a small team of 5-10 people, it might not be a big deal to hold a meeting, but think about having a team of more than 300 people on your team, scattered all around the world. How would you possibly hold a meeting, or a training session?4) You can use the web conference for online live customer support.Customer relations and satisfaction is a big issue for any business. Imagine being able to offer live support, including voice and video chat, to unlimited people.

Wouldn't your customers be more satisfied, and choose you over your competitors?5) You can offer free web conferences within the area of your trade, to increase sales.If you're selling widgets, you probably know more about widgets than the average customer. Offer a free webinar titled, for example, "7 tips to select the right widget for you", with a special offer at the end of the webinar to increase sales. This principle, giving some free knowledge to increase sales is a basic principle in 2-step direct marketing. And it applies to any kind of business, or even fund-generating charities.6) If you're an expert, consultant, coach, teacher, or mentor of any kind, you can also offer paid web conferences or classes, for added revenue.Well, this is obvious. Imagine not only being able to serve to local clients that can come to your office to meet you face-to-face, but to people all over the world, even hundreds of them at a time! Could you imagine a group session with 337 people from all over the world? Right from your desktop?7) If you find a great web conference provider, you can be their affiliate or reseller, and start earning money from the sales.Oh yes, this VOIP business is a growing trend, and, if you are looking for a good business that you can be an affiliate or a reseller of, I recommend you to take a good look at various VOIP & web conference providers.

Those who successfully promote a good web conference provider would probably be making great amounts of money in the following years..