DialResults Lowers Costs on Multi Site Call Centers through use of IP Technology
DialResults Lowers Costs on Multi Site Call Centers through use of IP TechnologyBy DialResults' new Internet Protocol (IP) predictive dialer technology allows contact centers to implement multi-site contact center environments very cost effectively. In fact it may be time for many traditional call centers to replace their legacy ACD environments IP based multi site contact centers have many compelling advantages. For example, they can provide intelligent skill based routing across the centers entire network to move the customer instantly to the best pool of agents with skill sets to handle the customer's needs immediately. This reduces costs of the call center by maximizing the use of CSR's time with a reduced labor pool. It also enables consolidated reporting and management as if the distributed call center was in one location.
Finally IP technology allows call centers to minimize costs by eliminating costly technological boundaries of a traditional CTI applications and reducing phone charges. DialResults' technology is a total IP based PBX / predictive dialer-based system for today's and tomorrow's new multi site contact center environment. DialResults' distributed call center architecture offers many advantages over the traditional PBX/ACD's and older predictive dialer technology because DialResults' centralized IP-based predictive dialer system is extremely scalable, easy to use and has more functionality at a lower cost. This gives owners a higher ROI, than the traditional call center equipment.VoIP multi-media contact centers Not to many years ago traditional telephone voice calls were the norm for call centers for both inbound and outbound calls. It was the only way to contact, or to be contacted by the consumer.
In today's marketplace consumers and business are using many different technologies to conduct business, including email, web collaboration, voice calls, fax, etc. Contact centers which are not equipped to handle these new types of customer service will go by the wayside. Years ago DialResults realized that as a technology company it would have to develop technology to handle the different types of media cost effectively. Thus DialResults, with its roots in telemarketing, set out to develop new technology to handle the variety of multi media communications that contact centers would need in the future. Today, DialResults has a VoIP multi media contact center solution which prioritizes customer needs today and in the future.
DialResults' IP technology defines customer contact centers no matter what type of media is used, e-mail, fax, blending, and web applications, chat, remote agents and sites and the traditional phone call. DialResults is ready with call center solutions today. Do not allow your contact center to become stale and not meet the needs of the customers of the future. Make sure you can move across multi media boundaries. Those who do not prepare will end up with lower customer satisfaction, service and revenues.
No matter what type of contact center you have, DialResults has a solution. For more information go to http://www.dialresults.com or call
at 1-888-839-3613 ext.4581Benefits of Using DialResults Remote Agents1. Lower operating costs.Agents working on a DialResults IP enabled predictive dialer solution from home means aA much smaller contact center facility is required ? for major cost savings to a contact center's business solution.Lower telecommunications Cost2. Routing calls over the DialResults IP networkwill dramatically reduce a contact centers costs for both inbound and outbound callsSeamless service. 3.
An agent's physical location is transparent to everyone: agents, callers, and called 3rd parties. DialResults also allows the contact center to maintain high-quality service, when onecontact center location is closed or reaches its call handling capacity, calls can beautomatically routed to another location.Easy administration.4. Separate sites can be difficult to administer centrally with one management team. DialResults contact center solution IP predictive dialer allows ease of use and administration...
Cable VoIP Outlook White Paper Set For Release At Kagan VoIP Summit, Nov. 5, NYC
FOR IMMEDIATE RELEASETop cable and internet telephony executives are set to convene at the Kagan VoIP Summit, November 5, NYC -- a technology and finance focused examination of the future of cable & Internet telephony. This 1-day executive forum will address advances in the IP-telephony sphere, federal and state regulatory issues, strategic economic models and the projected impact of the IP-phone business on revenue and cash flow going forward.Cable telephony is poised to emerge?in a big way! The economics are compelling, the technology is ready and broadband penetrations have reached mass scale. Now all the industry has to do is effectively execute and the payoff could be enormous. Who are the likely players? Will the government apply telecom industry regulation? Who is positioned to win the battle for consumers?Kagan VoIP Summit attendees will receive a free copy of the Kagan State-of-the-Sector White Paper: Cable VoIP Outlook to be introduced at the event, plus a $100 savings certificate...
Cable VoIP Outlook White Paper Set For Release At Kagan VoIP Summit, Nov. 5, NYC
Voip > Cable VoIP Outlook White Paper Set For Release At Kagan VoIP Summit, Nov. 5, NYC
You Need Carrier-Grade Mousetraps in the World of VoIP
Security is a never-ending threat on the Internet, and the proliferation of Voice over Internet Protocol, or VoIP, increases these risks to a new level. Service providers must grapple with the reality that the voice transmission they are providing their customers "will never be 100 percent secure," cautions Yaron Raps, likening controlling security on the Internet to stopping spam, overnight. It is a challenge that takes continuous work and is more akin to building a better mousetrap ? until the next new mouse comes along, "It is not enough to install a firewall and say my network is secure. That just won't take care of the problem in an environment where IP traffic traverses multiple hops within a single network and then spans multiple networks." Mr. Raps is a solution partner at BusinessEdge Solutions, an industry-focused business and technology consulting firm offering operational strategy, business process and system integration solutions to clients in the communications industry....
You Need Carrier-Grade Mousetraps in the World of VoIP
Voip > You Need Carrier-Grade Mousetraps in the World of VoIP